Delivery times & costs

*Working days from dispatch. Orders placed before 2pm (UK time) on a working day are dispatched the same day; all other orders are dispatched the next working day. Shipping is charged in GBP and shown in your local currency at checkout. Taxes and import duties are included on all orders, so there is nothing extra to pay on delivery.

1 – Where will my order ship from?

AFTERHOURS orders are shipped from our warehouses in the UK, France and the USA. Each order is sent from the most suitable warehouse based on the destination country and stock availability. Taxes and import duties are included on all orders.

2 – When will my order be shipped?

Orders placed before 2pm (UK time) on a working day are dispatched the same day. Orders placed after 2pm, at weekends or on bank holidays are dispatched the next working day. During peak periods, including sales, please allow a few extra days. We will email your tracking details as soon as your order has been dispatched.

3 – Which couriers do you use?

DPD for UK orders, DHL Express and Colissimo for European and all other international orders, and USPS and DHL Express for USA orders.

4 – How do I track my order?

Use the tracking (waybill) number in your dispatch email on the courier's website:

DHL Express: dhl.com/tracking
Colissimo: laposte.fr/track-a-parcel
USPS (USA): usps.com/tracking
DPD (UK): track.dpd.co.uk

If you haven't received a dispatch email, please check your spam folder, then contact us at contact@afterhrs.com.

5 – Will I be charged customs or import duties?

No. Taxes and import duties are included in the price for every destination, and AFTERHOURS covers them. If a parcel is refused or returned to us unclaimed, we reserve the right to deduct the return shipping and handling costs from your refund.

6 – Do you deliver at weekends or on bank holidays?

Delivery times exclude weekends and bank holidays. Some couriers deliver at weekends, which can make delivery quicker, but we cannot guarantee it.

7 – Do I need to sign for my delivery?

Most couriers ask for a signature. You can instead ask the courier to leave your parcel with a neighbour, in a safe place, or at a collection point. We recommend signing where possible: if you ask for a parcel to be left without a signature, it is your responsibility once delivered.

Someone else can sign on your behalf, but we cannot accept responsibility if the person who signs is not the intended recipient.

8 – My order hasn't arrived. What should I do?

First, check your tracking, look for a card from the courier, and ask your neighbours in case they signed for it. The courier may also need to contact you about your address, so please make sure your phone number and email are correct when you order.

If you still can't find your parcel, email contact@afterhrs.com within 30 days of the expected delivery date and we will open an investigation with the courier. This can take up to 28 days. You can also follow the investigation yourself by quoting your tracking number to the courier.

We cannot cover parcels that the courier has delivered correctly, including parcels left without a signature at your request.